Effective Date: October 29, 2024

1. Payment Terms

All services provided by Centilia Web Services require payment in advance unless otherwise agreed upon in writing. Payments can be made through various methods including credit/debit cards, PayPal, and bank transfers.

2. Subscription Services

For services billed on a subscription basis (e.g., monthly hosting), payments will be automatically charged to the customer’s selected payment method at the beginning of each billing cycle. Customers will receive an invoice via email prior to the charge.

3. Refund Policy

• Initial Payments: All initial payments for web hosting and design services are non-refundable once services have commenced.
• Monthly Subscription Services: Customers may cancel their subscription at any time. Refunds for unused portions of the service will not be issued. However, the service will remain active until the end of the billing cycle.
• Additional Services: Any additional services purchased (e.g., SEO, marketing) are non-refundable once the service has been delivered or initiated.

4. Cancellations

Customers wishing to cancel their services must do so in writing via email or through their account dashboard. Cancellations will be effective at the end of the current billing cycle.

5. Dispute Resolution

In the event of a payment dispute, customers are encouraged to contact Centilia Web Services directly to resolve the issue. If a resolution cannot be reached, disputes may be subject to mediation in accordance with North Carolina laws.

6. Changes to the Policy

Centilia Web Services reserves the right to modify this Payment and Refund Policy at any time. Customers will be notified of any significant changes via email or through our website.

7. Contact Information

For any questions regarding this policy, please contact us at:

Centilia Web Services
+1 (919) 623-6533
info@centiliawebservices.com